FAQ's

What currency are the prices I see on the site?
All prices are in USD.

I just placed an order, when will it ship?
Standard order ships in approximately two weeks (10 business days) standard shipping. Rush order ships within two business days express shipping.

I am not in love with my order, can it be returned? What if there is an issue?
At Nat Performance Ltd., we take pride in the quality and performance of our products and services. Due to the nature of our offerings, we maintain a No Refund Policy. All sales made through our website or other channels are final.

We understand that exceptional circumstances may occur, and we are committed to ensuring the satisfaction of our customers. If you find yourself in a situation where you are not completely satisfied with your purchase or if you encounter any issues, we encourage you to reach out to us directly for support.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours.

How long does shipping take?
Standard order ships in approximately two weeks (10 business days) standard shipping. Rush order ships within two business days express shipping.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email here and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.